Morpheus & Iris 10-Year Limited Warranty
We believe that any new purchase is a journey of discovery for our customers.
We hold ourselves to the high standards of quality materials, craftsmanship and service in every piece of Morpheus & Iris mattress (the "mattress/es") we produce.
We uphold the quality and craftsmanship of our mattresses and offer the following Limited Warranty (the “Warranty”).
This Warranty is limited to material defects caused by Morpheus & Iris’ use of defective materials or poor workmanship in the mattress you have purchased.
Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the mattress only for its intended purpose and have not subjected it to abuses and improper handling of the mattress:
Under normal usage and proper usage of our mattress, Morpheus & Iris 10-Year Limited Warranty only covers your mattress against:
a) A visible indentation or sag greater than three centimeters (3cm) in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the mattress.
b) The foam split open or crack under normal usage.
c) Any workmanship or material used are found to be defective within 6 months from the date of delivery. Examples of workmanship defects are, the stitching of the mattress cover unravels. Examples of material defects are zippers breaking or the zippers tearing.
The 10-Year Limited Warranty does not cover:
a) Imperfections and cosmetic flaws on the mattress and its cover.
b) Normal wear and tear of mattress such as the mattress cover, zipper tearing or the stitching unraveling/fraying under normal usage after 6 months from date of delivery.
c) Individual/personal preferences of firmness, texture, comfort, etc.
d) Normal body impressions no greater than three centimeters (3cm) in the foam material of the mattress – in other words, settling of the polyester fiber on the top of the foam is to be expected and is not considered a defect).
e) Individual allergies and sensitivities to cotton, polyesters and foam aromas.
f) Discoloration or coloration of fabric and foam occurring over time.
The 10-Year Limited Warranty will be voided immediately if:
a) The mattress is used in an unsanitary condition. Unsanitary condition are not limited to using mattress in damp and dirty rooms infested with pests.
b) Permanent and visible stains are present on the mattress. Stains are not limited to burns marks, blood and urine stains or soiling of the mattress.
c) Not using the mattress on a proper support. Proper support meaning, flat surface floor, or a bed frame that properly supports the mattress and the user's weight.
d) Physically and intentionally abusing the mattress. Abusing or misusing the mattress are not limited to intentionally zipping and unzipping of the zippers over a few hundred of times per minute or rubbing the mattress or its cover with an abrasive surface known to damage the mattress or its cover.
e) The mattress or its cover was cleansed in an inappropriate manner. Morpheus & Iris cover should only be clean by dry cleaning twice a year only.
f) Improper storage of the mattress. Improper storage includes storage of the mattress whether protected or not protected in damp locations, areas infested with pests, or any other unprotected storage areas.
g) Purchasing from re-sellers who are not authorized retailers of Morpheus & Iris.
h) You do not agree to our Terms of Services and Privacy Policy.
What will Morpheus & Iris do when your mattress is found to be defective?
Morpheus & Iris will repair or replace the defective mattress core, the defective cover or the entire mattress with a brand new mattress.
In the case of a workmanship or material defect in the mattress cover were found within 6 months from date of delivery, we will either repair or replace the mattress cover, rather than replacing the entire mattress.
Morpheus & Iris reserves sole and complete discretion on whether your mattress is eligible under our warranty conditions for repair or replacement of the defects. In the event that we elect to replace the mattress cover, we will replace it with the current style of cover available, which may be of a different color or material than the original, defective parts.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
Our 10-year limited warranty applies only in the state of the Republic of Singapore.
This Warranty is not transferable and covers you only if you
(1) are the original purchaser and current owner of the original mattress from Morpheus & Iris for which you are seeking recourse under the Warranty and
(2) purchased it directly from Morpheus & Iris or from an authorized Morpheus & Iris dealer.
Example
As an illustration, the 1st day of the 10-year limited warranty time frame will start from the date customer receives the Morpheus & Iris mattress and will end exactly after 10 years from the date of receipt of the Morpheus & Iris mattress. Morpheus & Iris will keep track of the details of all our sales for warranty purposes.
Example: Date of receipt of Morpheus & Iris Mattress is 1st April 2015, hence, the end of 10-year limited warranty will be 31st March 2025. The 10-year warranty time frame will be 10 calendar years inclusive of all public holidays and festivals.
This 10-year limited warranty policy is limited to one return or exchange per year, and it must be exercised directly with Morpheus & Iris within the 10-year from the day you receive your mattress from Morpheus & Iris.
Other Terms & Conditions
Morpheus & Iris makes no medical or health claims regarding its mattress. Allergies, discomfort, or other conditions, are not covered under this Warranty. A licensed physician should address any questions or concerns regarding medical or health conditions.
Morpheus & Iris may update and amend our "10-year limited warranty" clause from time to time so as to better serve our customers. The amended clause will apply with immediate effect to all existing customers who had already made their purchases as well as all future customers. You must agree to allow Morpheus & Iris to update and amend our warranty clause as a condition to your purchase and continued use of our services. Otherwise, if you do not agree to our rights to amend our warranty clause for the better, please write to us at [email protected].
How to Make Claim under this Warranty
To make a claim under this Warranty, please do the following:
1) contact us and
2) email us a photograph of the problem to Morpheus & Iris at [email protected].
Your Rights under the State Law
This Warranty gives you specific legal rights. Otherwise, your legal rights are under the law of the state of the Republic of Singapore’s Sales of Goods Act (Chapter 393), Consumer Protection (Fair Trading) Act (Chapter 52A) and Electronic Transactions Act (Chapter 88).
If you believe that you are entitled to the benefiting advantage after your purchase, we sincerely wish to listen to your feedback.
Please do not hesitate to contact us for anything related to your newly purchased mattress through Facebook messaging via our Facebook page at facebook.com/Morpheus.n.Iris or write us an email.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR RE-SELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT.
IN NO EVENT WILL WE OR OUR RE-SELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR PURCHASE AND USE OF THE MATTRESS, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Date: 18 August 2015
We hold ourselves to the high standards of quality materials, craftsmanship and service in every piece of Morpheus & Iris mattress (the "mattress/es") we produce.
We uphold the quality and craftsmanship of our mattresses and offer the following Limited Warranty (the “Warranty”).
This Warranty is limited to material defects caused by Morpheus & Iris’ use of defective materials or poor workmanship in the mattress you have purchased.
Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the mattress only for its intended purpose and have not subjected it to abuses and improper handling of the mattress:
Under normal usage and proper usage of our mattress, Morpheus & Iris 10-Year Limited Warranty only covers your mattress against:
a) A visible indentation or sag greater than three centimeters (3cm) in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the mattress.
b) The foam split open or crack under normal usage.
c) Any workmanship or material used are found to be defective within 6 months from the date of delivery. Examples of workmanship defects are, the stitching of the mattress cover unravels. Examples of material defects are zippers breaking or the zippers tearing.
The 10-Year Limited Warranty does not cover:
a) Imperfections and cosmetic flaws on the mattress and its cover.
b) Normal wear and tear of mattress such as the mattress cover, zipper tearing or the stitching unraveling/fraying under normal usage after 6 months from date of delivery.
c) Individual/personal preferences of firmness, texture, comfort, etc.
d) Normal body impressions no greater than three centimeters (3cm) in the foam material of the mattress – in other words, settling of the polyester fiber on the top of the foam is to be expected and is not considered a defect).
e) Individual allergies and sensitivities to cotton, polyesters and foam aromas.
f) Discoloration or coloration of fabric and foam occurring over time.
The 10-Year Limited Warranty will be voided immediately if:
a) The mattress is used in an unsanitary condition. Unsanitary condition are not limited to using mattress in damp and dirty rooms infested with pests.
b) Permanent and visible stains are present on the mattress. Stains are not limited to burns marks, blood and urine stains or soiling of the mattress.
c) Not using the mattress on a proper support. Proper support meaning, flat surface floor, or a bed frame that properly supports the mattress and the user's weight.
d) Physically and intentionally abusing the mattress. Abusing or misusing the mattress are not limited to intentionally zipping and unzipping of the zippers over a few hundred of times per minute or rubbing the mattress or its cover with an abrasive surface known to damage the mattress or its cover.
e) The mattress or its cover was cleansed in an inappropriate manner. Morpheus & Iris cover should only be clean by dry cleaning twice a year only.
f) Improper storage of the mattress. Improper storage includes storage of the mattress whether protected or not protected in damp locations, areas infested with pests, or any other unprotected storage areas.
g) Purchasing from re-sellers who are not authorized retailers of Morpheus & Iris.
h) You do not agree to our Terms of Services and Privacy Policy.
What will Morpheus & Iris do when your mattress is found to be defective?
Morpheus & Iris will repair or replace the defective mattress core, the defective cover or the entire mattress with a brand new mattress.
In the case of a workmanship or material defect in the mattress cover were found within 6 months from date of delivery, we will either repair or replace the mattress cover, rather than replacing the entire mattress.
Morpheus & Iris reserves sole and complete discretion on whether your mattress is eligible under our warranty conditions for repair or replacement of the defects. In the event that we elect to replace the mattress cover, we will replace it with the current style of cover available, which may be of a different color or material than the original, defective parts.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
Our 10-year limited warranty applies only in the state of the Republic of Singapore.
This Warranty is not transferable and covers you only if you
(1) are the original purchaser and current owner of the original mattress from Morpheus & Iris for which you are seeking recourse under the Warranty and
(2) purchased it directly from Morpheus & Iris or from an authorized Morpheus & Iris dealer.
Example
As an illustration, the 1st day of the 10-year limited warranty time frame will start from the date customer receives the Morpheus & Iris mattress and will end exactly after 10 years from the date of receipt of the Morpheus & Iris mattress. Morpheus & Iris will keep track of the details of all our sales for warranty purposes.
Example: Date of receipt of Morpheus & Iris Mattress is 1st April 2015, hence, the end of 10-year limited warranty will be 31st March 2025. The 10-year warranty time frame will be 10 calendar years inclusive of all public holidays and festivals.
This 10-year limited warranty policy is limited to one return or exchange per year, and it must be exercised directly with Morpheus & Iris within the 10-year from the day you receive your mattress from Morpheus & Iris.
Other Terms & Conditions
Morpheus & Iris makes no medical or health claims regarding its mattress. Allergies, discomfort, or other conditions, are not covered under this Warranty. A licensed physician should address any questions or concerns regarding medical or health conditions.
Morpheus & Iris may update and amend our "10-year limited warranty" clause from time to time so as to better serve our customers. The amended clause will apply with immediate effect to all existing customers who had already made their purchases as well as all future customers. You must agree to allow Morpheus & Iris to update and amend our warranty clause as a condition to your purchase and continued use of our services. Otherwise, if you do not agree to our rights to amend our warranty clause for the better, please write to us at [email protected].
How to Make Claim under this Warranty
To make a claim under this Warranty, please do the following:
1) contact us and
2) email us a photograph of the problem to Morpheus & Iris at [email protected].
Your Rights under the State Law
This Warranty gives you specific legal rights. Otherwise, your legal rights are under the law of the state of the Republic of Singapore’s Sales of Goods Act (Chapter 393), Consumer Protection (Fair Trading) Act (Chapter 52A) and Electronic Transactions Act (Chapter 88).
If you believe that you are entitled to the benefiting advantage after your purchase, we sincerely wish to listen to your feedback.
Please do not hesitate to contact us for anything related to your newly purchased mattress through Facebook messaging via our Facebook page at facebook.com/Morpheus.n.Iris or write us an email.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR RE-SELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT.
IN NO EVENT WILL WE OR OUR RE-SELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR PURCHASE AND USE OF THE MATTRESS, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Date: 18 August 2015